Platform Senior Manager/Director, India
About Viamo
Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organizations using digital technology to make better decisions.
With more than 35 million people reached in 2021 alone, we are well on our way to meeting our goal of reaching 50 million people monthly by 2023.
Through its Platform, Viamo connects individuals, influencers, and organizations using digital technology to make better decisions and improve their livelihoods. The 3-2-1 Platform touched the lives of more than 35 million users globally in 2022 and we are aiming high to meet our goal of reaching 100 million users in 2026 with benefits including but not limited to access to information, remote training, and accessing vouchers.
Our Websiteis here.
About the Role
The (3-2-1) Platform Senior Manager/Director will be a senior member of the team and an integral part of the leadership team in Viamo, India. They will be the driving force behind the company’s platform’s growth strategy and work in close collaboration with the Country Director. The Platform Sr Manager/Director will be responsible for launching & significantly scaling the impact of the Service. This is a green field rollout opportunity and demands an entrepreneurial mindset.
This position is ideally based in Mumbai/ New Delhi or ready to relocate.
- (S)he will launch and expand the reach of the platform within the country and substantially increase users and engagement levels.
- (S)he will help uncover, translate, and serve user needs around potential solutions.
- (S)he will identify and establish partnerships that will multiply and diversify the platform’s value proposition.
- (S)he will directly manage in-country monitoring, quality control, and success of the platform, piloting and evaluating new initiatives, leading ideation sessions, and external communication with MNO and other partners.
- (S)he will support the Country Director to secure new business contracts for the Service and create monetization opportunities for the platform.
Key Responsibilities
- Spearhead the Platform growth strategy’s execution in India, to positively impact millions of lives by working in collaboration with Viamo’s Global Platform Team.
- Contribute on-ground learnings, sourced through user/market research and design-thinking practices.
- Test hypotheses and solutions in-country, in collaboration with the Global Product Team through an iterative process and data-driven decision-making.
- Analyze user behavior on the product by monitoring all key indicators to identify potential challenges and brainstorm innovative solutions.
- Collaborate with internal and external teams to lead the platform and/or services on top of it by ensuring platform, technology, and content readiness.
- Build and manage relationships with in-country Mobile Network Operators (MNOs) to make the service accessible to all subscribers nationwide.
- Liaise with MNO marketing and legal teams and take ownership of contractual matters that will help achieve business goals and safeguard interests.
- Ideate and help create additional shared value features and services on the platform for business viability for all stakeholders i.e., MNOs, content partners, and marketing channels.
- Determine opportunities that can further strengthen the value proposition of the 3-2-1 Service in-country - engage with key public, non-government, and private stakeholders to create new partnerships.
- Support the Country Director with the sale of Platform products to significantly grow the revenue generated by the Service.
- Directly manage responsibilities about platform structure, content management, and impact reporting are performed as per the required quality.
Key Performance Indicators
- Launch & Expansion of the Platform service in the country, from a regional focus to scaling to Pan India presence.
- Monthly Active Users
- Monthly User Benefits (Content Messages Listened to)
- Revenue generated from the Service
Qualifications
We’re looking for someone who has a demonstrated passion for Viamo’s vision and mission, and:
Essential
- At least 8 years of experience in a Senior Product Owner or Product Manager role - specifically, we are looking for candidates who have experience working with mobile value-added services (Voice) and have had success in scaling their reach in collaboration with Telcos or have experience working in VAS department with Telcos in India.
- A track record of growing the user base and engagement levels on a mobile product/service, ideally in India
- Proven experience & familiarity with IVR products/services.
- Experience working in a cross-functional, multi-cultural team environment and working in an autonomous and entrepreneurial capacity to deliver results.
- Excellent Hindi language skills (spoken and written) along with Multilingual abilities, especially local languages, are considered an asset.
Desirable
- Remote working experience
- Experience in behavior change communications and/or social psychology is desirable.
- An understanding of international development sector partnerships/Government bodies
Reporting Structure
- The role reports to the Country Director, India
How to apply
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.
Apply now with a CV (no longer than 3 pages) and a short cover letter outlining your skills and experience (1 page) to
https://viamo-inc.breezy.hr/p/1fda9634109b-platform-senior-manager-director-india