India: Fundraising Officer (Telemarketing), NO-B, New Delhi [Case # IND 19006] - This vacancy is open for Indian Nationals Only

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children.

Across 190 countries and territories to protect the rights of every child, everywhere, every day, to build a better world for everyone. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world. And we never give up!

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UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply. Our workplace policies promote flexible work arrangements, to support all staff in maintaining a healthy life balance, both in and out of the office.

We are the first United Nations agency to be awarded the EDGE certification – the leading global standard for gender equality in the workplace.

For more information on UNICEF EDGE Certification, kindly view the video here.

UNICEF prides itself on fostering a multicultural and harmonious work environment, guaranteed by a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment and discrimination. All selected candidates will undergo rigorous reference and background checks.

For Every Child, AN ADVOCATE:

In an effort to measurably improve UNICEF's ability to deliver better results for children, there is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Organizational Context:

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Job organizational context

Purpose for the job:

Under the general supervision of the Fundraising Specialist, Acquisition, the incumbent will be responsible for providing technical input and recommendations, planning, implementing, monitoring and evaluating fundraising strategies with the objective of acquiring new quality individual donors through outbound and inbound Telemarketing channels. This includes managing and overseeing a variety of individual fundraising techniques that involve using the phone as a key communication channel and new initiatives in order to ensure the growth of new monthly pledge donors and the related net income.

Key function, accountabilities and related duties/tasks:

1. Develop and implement effective acquisition strategies across channels, utilizing and maximizing a variety of telemarketing fundraising techniques to drive new pledge donors and convert leads to meet the agreed targets and net income. This includes scoping and testing of new telemarketing channels and initiatives as well as analyzing and evaluating individual fundraising opportunities with the objective of identifying new additional, sustainable high-volume income streams and diversifying telemarketing acquisition activity.

2. Source, manage and provide operational support to agencies, contractors and suppliers engaged to support the donor acquisition program ensuring that they perform at high standards. This includes briefing, training and motivation of outsourced staff or others representing UNICEF such as telemarketers. Evaluate their performance in order to ensure deliverables are met.

3. Collaborate with relevant internal and external partners to ensure appropriate management of telemarketing acquisition to maximize results.

4. Support the development and nurturing of partnerships with corporates, media companies and other business supporting acquisition activities, including those providing pathways to pledge.

5. Enhance Private Sector Fundraising and Partnerships (PFP) efficiency and effectiveness through monitoring of inputs, local conditions and resources, and campaign implementation status.

6. Develop investment fund applications, monitor fund utilization and prepare required reporting in a timely and effective manner.

7. Analyze collected data and information and prepare monitoring progress reports; draft changes in PFP work plans relevant to acquiring individual donors through telemarketing tactics and assist in the identification of required budget, supplies and equipment as well as in the drafting of other project documentation, assuring accuracy and consistency with established rules, regulations and plans of action, especially in agreed strategic plan which ensures maximum effectiveness of fund availability from new donors as well as maximum diversification of risks.

8. Provide technical assistance for customer support which includes but not limited to on responses to prospecting donor inquiries via mail, email, phone, social media, etc. and perform other related tasks as may be assigned from time to time.

9. Supervise, oversee and monitor assistant(s) and/or consultants(s).

Impact of Results:

(a) Describe the type of decisions regularly made and the impact of those decisions.

1. The incumbent shall function within the rules and regulations. Decisions involving deviation from them requires consultation with and guidance from the supervisor. Briefing of and coordination with contractors and suppliers shall be based on the agreed upon direction, conditions and objectives.
2. Decides on how to optimally implement the budget assigned for acquisition activities to get a healthy RoI.

(b) Describe the type of recommendations regularly made and why these are important.

1. Recommends best mix of Donor Acquisition methods for the country to achieve desired results.
2. Recommends solutions to unforeseen that may arise based on statistical, trends and historical analyses.
3. These recommendations contribute to effectiveness and efficiency of the fundraising strategy and plans.

(c) Describe the most damaging error(s) that could be made in the work and the consequences they would have.**

1. Lack of understanding of UNICEF’s needs and fundraising guidelines and an incorrect approach would lead to ineffectiveness of fundraising delivery and misuse of financial resources. Ineffective coordination and management of suppliers can result in delays and impact IFR fundraising revenue. It may also impact relationships with suppliers, and subsequently UNICEF’s reputation.

Competencies and level of proficiency required:

Core Values:

1. Care
2. Respect
3. Integrity
4. Trust
5. Accountability

Core competencies:

1. Communication (II)
2. Working with People (II)
3. Drive for Results (II)

Functional Competencies:

1. Formulating Strategies and Concepts (I)
2. Analyzing (II)
3. Applying Technical Expertise (II)
4. Planning and Organizing (II)
5. Learning & Researching (II)

Qualifications:

Education:

1. A university degree in Marketing, Business Administration or closely related fields is required.

Experience:

1. Two years of relevant professional work experience in acquiring new individual customers/donors through managing various channels and suppliers. Experience in managing outbound and inbound Telemarketing. Fundraising experience will be a preference.

Language Requirements:

Fluency in English is required. Knowledge of another official UN language or local language of the duty station is considered as an asset.

To view our competency framework, please click here.

Remarks:

1. Selected applicant will have an initial two (2) year fixed-term contract, with possibility of extension, subject to satisfactory performance.
2. Only shortlisted candidates will be notified and advance to the next stage of the selection process, which involves various assessments.
3. UNICEF does not charge a fee at any stage of the recruitment process including application, interview, meeting, traveling, processing, training etc. UNICEF is a nonsmoking working environment.

For more information about UNICEF India, please refer to the link below: -http://unicef.in/

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=523568