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India: Fund Raising Officer (Retention), NO-B, New Delhi, Post Number:- 104330 (This vacancy is open for Indian Nationals only)

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Organization: UN Children's Fund
Country: India
Closing date: 27 Sep 2018

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children.

Across 190 countries and territories to protect the rights of every child, everywhere, every day, to build a better world for everyone. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world. And we never give up!

UNICEF has recently become the first United Nations agency to be awarded the EDGE certification – the leading global standard for gender equality in the workplace. UNICEF’s commitment to EDGE reaffirms our pledge to gender equality and inclusion all UNICEF staff worldwide.

This certification recognizes UNICEF’s commitment to achieving significant milestones in gender equality for all its staff, including strong gender balance at all levels of the organization, pay equity, a solid framework of policies and practices, and an inclusive workplace culture.

“UNICEF’s most important asset is our staff — all of our staff. Gender diversity and equal opportunities for men and women is not only a matter of rights. It makes us more effective as an organization.” Henrietta H. Fore, UNICEF Executive Director.

For more information on UNICEF EDGE Certification, kindly view the video here.

Click here to learn more about UNICEF: https://youtube/E1xkXZs0cAQ

For Every Child, AN ADVOCATE:

In an effort to measurably improve UNICEF's ability to deliver better results for children, there is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

If you are a committed, creative professional and are passionate about making a lasting difference for children in the world's thereby ensuring a better future for every child, this is the chance to make a difference. Under the general supervision of the Fundraising Manager, Individual Fundraising, the incumbent will be responsible for providing technical input and recommendations, planning, implementing, monitoring and evaluating fundraising strategies with the objective of retaining individual pledge and one time donors. This includes managing and overseeing a variety of individual fundraising techniques; new initiatives as well as existing pledge retention activities, in order to optimize the donations and life time value from pledge donors to achieve an ultimate goal of maximizing the number of donors maintained and the related net income.

Key function, accountabilities and related duties/tasks:

  • Develop and implement effective retention strategies across channels, utilizing and maximizing a variety of fundraising techniques to drive pledge donor retention and donor lifetime value optimization as well as meet agreed targets and achieve net income. This includes scoping and testing of new tactics and initiatives as well as analyzing and evaluating individual fundraising opportunities with the objective of identifying new opportunities, and diversifying retention activity.
  • Source, manage and provide operational support to agencies, contractors and suppliers engaged to support the donor retention program ensuring that they perform at high standards. This includes briefing, training and motivation of outsourced staff or others representing UNICEF such as telemarketers. Evaluate their performance in order to ensure deliverables are met.
  • Collaborate with relevant external partners to ensure appropriate management of retention to maximize results. This includes strategy, briefing and implementation of donor communications to both pledge and one time donors.
  • Manage strategy and communications for mid-level donor program to engage donors with a capacity to provide a higher level of support.
  • Enhance PFP efficiency and effectiveness through implementation follow-on, including monitoring inputs, local conditions and resources, assistance and PFP programme implementation status.
  • Analyze collected data and information and prepare monitoring progress reports; draft changes in PFP work plans relevant to retaining individual donors and assist in identification of required budget, supplies and equipment as well as in the drafting of other project documentation, assuring accuracy and consistency with established rules, regulations and plans of action, especially in agreed strategic plan which ensures maximum effectiveness of fund availability from existing donors as well as maximum diversification of risks.
  • Provide technical assistance for customer support which includes but not limited to on responses to donor inquiries via mail, email, phone, social media, etc. and perform other related tasks as may be assigned from time to time.
  • Supervise, oversee and monitor assistant(s) and/or consultants(s).
  • Impact of Results

  • (a) Describe the type of decisions regularly made and the impact of those decisions.

    The incumbent shall function within the rules and regulations. Decisions involving deviation from them requires consultation with and guidance from the supervisor. Briefing of and coordination with contractors and suppliers shall be based on the agreed upon direction, conditions and objectives. Decides on how to optimally implement the budget assigned for acquisition activities to get a healthy RoI.

    (b) Describe the type of recommendations regularly made and why these are important.

    Recommends best mix of Donor Care methods for the country to achieve desired results. Recommends solutions to unforeseen problems that may arise based on statistical, trends and historical analyses. These recommendations contribute to effectiveness and efficiency of the fundraising strategy and plans.

    (c) Describe the most damaging error(s) that could be made in the work and the consequences they would have.

    Lack of understanding of UNICEF’s needs and fundraising guidelines and an incorrect approach would lead to ineffectiveness of fundraising delivery and misuse of financial resources. Ineffective coordination and management of suppliers can result in delays and impact IFR fundraising revenue. It may also impact relationships with suppliers, and subsequently UNICEF’s reputation.

  • To qualify as a championfor every child you will have…

    Requirements of the position (QUALIFICATIONS, SKILLS AND COMPETENCIES):-

    Education:

    University degree in marketing, business administration or closely related fields is required.

    Experience:

    Two years of relevant professional work experience in retaining and engaging with individual customers/donors through managing various channels and suppliers. Experience in managing Direct Mail and Telemarketing and preferred. Fundraising experience will be a preference.

    Language Requirements:

    Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

    For every Child, you demonstrate…

    Core Values

  • Commitment
  • Diversity and inclusion
  • Integrity
  • Core competencies

  • Communication [II]
  • Drive for Result [ II ]
  • Working With People [ II ]
  • Functional Competencies:

  • Formulating Strategies and Concepts [ I ]
  • Analyzing [ I ]
  • Relating and Networking [ II ]
  • Planning and Organizing [ II ]
  • Persuading and Influencing [ II ]
  • Entrepreneurial Thinking [ I ]
  • Applying Technical Expertise [ II ]
  • To view our competency framework, please click here.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all national, religious, gender and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

    Remarks:

  • Selected applicant will have an initial two (2) year fixed-term contract, with possibility of extension, subject to satisfactory performance.
  • Only shortlisted candidates will be notified and advance to the next stage of the selection process, which involves various assessments.
  • UNICEF does not charge a fee at any stage of the recruitment process including application, interview, meeting, traveling, processing, training etc. UNICEF is a nonsmoking working environment.
  • For more information about UNICEF India, please refer to the link below: -http://unicef.in


    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=516223


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