India: Business Support Assistant G4 (84545)

Vacancy Details

Post Title : Business Support Assistant

Organization : United Nations World Food Programme (WFP)

*Unit/Division :Global IT Service Desk /Technology Division*

*Duty Station :New Delhi, India*

Grade : GS-4 Level

Type of Contract : Fixed Term Appointment

Reporting to : ITSD Manager

Duration : One year (Renewable)

Nationality : Indian

.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Female candidates and qualified professionals are especially encouraged to apply

ABOUT WFP

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to end global hunger as part of the Sustainable Development Goals. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters.

Objective of the Position

WFP is seeking to hire Business Support Assistant, based at the offshore office of Headquarters Global IT Service Desk in New Delhi, India. The Business Support Assistant will be a first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.

He/she will work in a larger team setup and is expected to deliver accurate business support services in an organized manner. The incumbent will assist the team with day-to-day general office operational activities related to HR, Procurement, Administration, and documentation.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the general supervision of the Technology Division and the direct supervision of the ITSD Manager, the Business Support Assistant will be responsible for performing the following key functions:

· Provide support in various business support activities in areas of work allocated by the Manager.

· Provide assistance on general HR, Procurement, and Admin queries and follow up actions, to ensure consistent and high-quality business support services are delivered.

· As Focal Point for support services, liaise with other internal units/offices on operational actions, such as Leave Management, Contracts, Overtime, Night differential and Shift Roster for ITSD, etc. and provide necessary information in order to enable timely business support services.

· Assist the Manager in HR actions related to recruitment and selection processes, maintain Learning and development database, including onboarding of new staff members, Medical Insurance plan inclusions; Pensions queries, separation formalities, etc.

.

Use HR management systems (SAP) to record variety of HR data including assistance in monitoring various deadlines. (e.g. contract management and Leave Balance etc.), ensuring compliance with the established deadlines and accuracy of HR data.

Assist the Manager in general HR/Administration and Procurement actions related to following up on purchase requisitions, procurement queries; support in the range of administrative services including facilities, Conference room, travel, protocol related, etc. and maintaining information, to contribute to the provision of a safe and comfortable working environment.

Generic Duties

• Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
• Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
• Support processing and managing routine administrative and financial tasks, to contribute to the effective and timely management of resources.
• Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
• take responsibility for themaintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
• Identify simple discrepancies in statistics and data, such as missing information and report to senior staff in order support clients to deliver their work.
• Take responsibility of data integrity to facilitate availability of accurate information in SAP corporate systems.
• Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards
• Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.
• Perform other related duties as required.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Educational, Experience and Language requirements

Education: Completion of Secondary School Education. A university degree in Business Administration/ HR/Management or any related field will be an added advantage.

Experience: Four or more years of experience in general administrative work including at least one year in the field of human resources, administrative services, accounting or other related work. Candidates having experience in the BPO/IT enabled services organization will be preferred.

Good working knowledge of MS Excel, MS Word, MS Power Point is required and knowledge of SAP system will be an asset.

Languages: Fluency in both oral and written communication in English is a requirement.

Knowledge and Skills

· Excellent communication skills are required. Must be courteous, punctual, conscientious, patient, dependable, enthusiastic, and self-motivated

· Ability to work with people from different backgrounds.

· Demonstrate confidence and cognitive capacity to assimilate different perspectives and formulate solid recommendations.

· Ethics & Values, Team Work, Client Orientation, Cognitive Capacity, Stress Resistance, Behavioural Flexibility.

· Ability to provide the first level of support to users requesting help with software, hardware, telephones, printers.

TERMS AND CONDITIONS

UNWFP offers competitive compensation package, with pension and medical insurance benefits to the staff member and eligible dependents.

• Only candidates under serious consideration will be contacted.

• A written test will be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. Any appointment/extension of appointment is subject to WFP Staff Regulations,

• This is a General Service position. Therefore, only applications from Indian nationals will be accepted. Applicants who are not nationals of India will not be considered

DEADLINE FOR APPLICATIONS

VA Opening day - 14 June 2018

VA Closing day - 28 June 2018

https://career5.successfactors.eu/career?career_ns=job_listing&company=C0000168410P&navBarLe...