About Vera
Vera Solutions is a social enterprise and Certified B Corporation® building cloud and mobile for social impact organizations worldwide. Our clients—more than 300 organizations in over 55 countries—include major iNGOs and grant-making organizations, social enterprises, and community-based organizations.
Position Overview
The Customer Support Analyst will be part of a growing customer success and support team at Vera Solutions! This is a unique position where you will not only have an opportunity to execute high level strategies for uplifting customer’s experience, but also work from the ground up addressing one-on-one client relationships and issues. The position is a highly collaborative position working both internally with cross functional teams and externally with clients. This will provide you with a valuable experience of understanding Vera’s culture, its teams, product and most importantly our clients!
Primary Responsibilities
- Lead charge for client related issues and queries
- Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution
- Drive communication and engagement with clients
- Help improve engagement of product features via communication campaigns
- Collaborate internally to project manage customer success/support projects from planning to execution
- Monitor and report on product quality, adoption and user feedback throughout customer’s lifecycle
Qualification and Experience
- Demonstrated interest in social sector
- 2-3 years of professional experience
- 1-2 years of experience working for a SaaS product
- 1-2 year of experience working on either Products or Customer Facing teams
- 1-2 years of Project Coordination and/or Management experience
- Strong aptitude for technology and data
- Curiosity and problem solving skills
- Excellent written and verbal communication skills (English)
- Client relationship management skills
- Detail-oriented; efficient with excellent multitasking and organizational skills
- Collaborative spirit; consistent desire to learn, improve and grow
How to apply:
Please click on this link and complete the online application form.