About Vera
Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Our clients — more than 300 organizations in over 55 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations.
Position Overview
As a Consultant, you’ll be a key member of our project teams, working with our consulting unit in Mumbai to design, configure and support the rollout of Salesforce systems for our clients working in the social sector. Consultants are involved throughout the entirety of a project’s life cycle — discovery and design, platform configuration (including mobile data collection tool configuration), and training/rollout. Consultants may travel to the field on short- or medium-term assignments for discovery and design workshops or conduct trainings on newly-implemented systems.
Primary Responsibilities
- Participate in client-facing workshops to collect and synthesise user requirements into technical documentation for system design (i.e. Epics, User Stories, etc.)
- Configure cloud and mobile data systems according to design specifications with a high degree of accuracy and quality (largely on Salesforce Lightning)
- Consult clients on system user acceptance testing, data migration, and support them post-rollout in alignment with Vera’s best practices
- Prepare and facilitate client training sessions, webinars, and workshops based on project needs
- Research new technologies, methodologies, and tools relevant to Vera’s core focus areas: Monitoring and Evaluation (M&E), Project & Grant Management, Sales & Supply Chain, and Fundraising & CRM.
- Contribute to Vera’s learning environment by coaching and fostering the growth of junior staff
- Represent Vera at regional and industry networking events (activities may include lead generation, facilitation of thought leadership workshops, presentation of systems and client case studies.)
- Develop and independently manage relationships with active and prospective clients
- Self-manage project deliverables to effectively drive delivery according to the project’s plan, timeline, & budget
Qualifications and Experience
Essential
- Advanced degree with preference to the technical courses such as Engineering, Science, Public Health, Environment etc.
- Between 2-4 years of experience in a technology role, particularly in implementing cloud and/or mobile solutions
- Demonstrated interest and enthusiasm in working with social sector clients or experience as part of a social sector organisation
- Awareness of core social sector concepts such as Grant Management, Impact Measurement, Fundraising etc.
- Strong aptitude for using technology to manage and visualise into Reports & Dashboards
- Demonstrated problem-solving skills and ability to troubleshoot in a structured way
- Exceptional written & verbal communication skills used to draft technical documentation,translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders
- Ability to self-manage tasks with varying urgency and priority across a diverse project portfolio
- Excitement and enthusiasm to work in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub
- Ability to carry tasks forward independently or ask for help along the way
- Meticulousness, punctuality, and outstanding attention to detail
Desirable
- Significant experience with data analysis software (Example – Power BI, Stata etc.)
- Significant experience working with CRM and other data management tools/platforms, particularly Salesforce
- Exposure to or awareness of declarative programming (i.e. “clicks-not-code”)
- Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)
- Consensus builder who is fantastic at fostering relationships, generating buy-in from multiple stakeholders for proposed solutions, and building trust
How to apply:
Please click here and complete the online application form.